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There's two key
words to getting a fair deal on any vehicle purchase at a
dealership and they both sound identical -- KNOW and NO. It
doesn't matter if your salesperson is a slime-ball or the
altar boy.
KNOW what you are buying before you step foot on the car lot.
Know how much it is worth, how much the dealer paid for it and
know a little about how car dealerships work. You should study
the tricks of the trade and know when they're trying to play
you for a sucker. Know how to quickly reverse-amortize
financing deals to get the real price of the car (a
programmable calculator or a print of estimated loans done on
a spreadsheet are invaluable tools). Know about car salesmen
and how they earn their living; you can usually know when they
are very receptive to selling cars.
Fortunately, the Internet makes it easy to get into the know.
Edmunds.com has great articles on the art of negotiating and
purchasing, plus a humorous article on a guy who became an
undercover salesman. Not to mention, they'll tell you
everything you want to know about cars, what they are worth
and helpful research and reviews.
Just like the word know is power, so is NO. Far too many
people fail to realize that they are in command when it comes
to dealing with car dealerships. Think of it, they don't eat
until YOU say it's time to do so. So when you start
negotiating, you see that because you KNOW, the only realistic
reply to 99% of the offers made by the dealership is to say
NO. Obviously, the first offer is always NO because they'll
try to sucker you. But even when you think you are getting a
fair deal, say NO again and you'll be surprised what the
dealership offers.
The last time I purchased a vehicle (my Honda Civic), I spent
easily 10 hours at the dealership spread out over several
days. That doesn't include the research time spent online
learning about dealerships and how they work, about the car I
was interested in purchasing and reading funny dealer stories
in an attempt to understand where these people try to tilt the
deal their way. Car dealerships love uninformed and careless
buyers -- don't be one and you'll come out ahead.
Here's how I play the game.
Test drive at least 4 models of vehicles on the lot. Hopefully
you already know which ones you're interested in purchasing,
but this is a fun little diversion to burn off time with your
salesperson. It'll help you decide if you want to do business
with this person and also takes non-refundable time from them
so they are anxious to close a deal with you. Remember, time
with you is time they could be spending with someone else.
Do not purchase a car on the first day of negotiating. Never.
They'll try every trick in the book to keep you there, but you
really are free to leave any time you like (although it may
not feel like it). When I'm tired of negotiating, I'll quickly
look at my watch and tell them I have to pick up my dog from
the groomers. This excuse helps avoid the awkward situation
where they offer you one of their cars to run errands. After
all, what car dealership wants a dog riding around in one of
their cars? If you don't have a dog and are asked what breed,
I suggest you say Kuvacs. These are very very large and very
very longhaired shedding dogs. I've never owned one because of
those facts.
Don't fall victim to pressure sales tactics where they make
you believe that somoene else is interested in the same car
you're looking at purchasing. So what, your reply to this
should be "if it happens, I'm sure you have more cars here I
can buy or you'll find me one just like it". Really, I've
never seen a car dealership that was fresh out of cars.
Be very tight-lipped about everything. We've already
established knowledge is power and there's no point in giving
your salesperson any more advantage. You can say that you like
certain aspects of a particular car, but something has to be
not to your liking. Be sure to let them hear about it. Even if
you LOVE the color of a car, you tell them it's just "okay" or
even you dislike it. Certainly, do NOT allow them to pull a
credit report before you've agreed to a price. They'll whine
and complain or say it's "standard procedure", but remind them
it's not YOUR procedure. Again, they can use this to their
advantage. If they don't deal because of it, walk out. Just
get up and leave; either they'll see it your way or let you
know they are not interested. That's fine, they just get to
eat ramen noodles that night.
I negotiate on the price of the car, but I'll entertain offers
based-upon monthly payments. I like to do this because I'll
whip out the calculator and reverse the loan and see how much
they are trying to jam me. Usually it's easily a few thousand
dollars and you can really raise a stink about it. This
shaming technique works really well, and just because I'm a
sadist and actually enjoy negotiating, I let my voice get
really loud about the trick they just pulled ("listen, you
must have made some sort of mistake here because I'm showing
your offer is four-thousand dollars over sticker" -- yeah,
it's happened to me).
Don't be intimidated when the sales manager or general manager
comes over. Same deal, he doesn't eat until you say he does.
Just remember to say NO, even when they hit the price you
want. I did and they threw in a $100 gas card and free OEM
floor mats.
When it comes to the contract, for God's sake READ IT.
S-L-O-W-L-Y. Ask questions and watch for errors and weird
charges. Do not accept vehicles that come with things you
didn't request (Scotchguard or "clear coat"). If they are
there, the deal is OFF. Say no, and start over. Do NOT allow
them to reduce the prices of these items, just say NO.
Remember, the person who closes the contract (the business
manager) doesn't eat until you sign your name. If there's any
funny business, you don't sign. This guy can eat macaroni and
cheese tonight if you don't like what's in the contract.
Finally, on my last two purchases they tried to throw in a
"document preparation fee". One was $50 and the other was for
$100. In my case, it's for some lackey to run down to the
Secretary of State's office and get my plates and file the
title. $50 seems okay since it saves me from having to do it
during my lunch hour, but $100 is way too much. I balked at
the $100 one and they reduced it to $50. Of course, I thought
that I'd say NO again and they removed it -- but I had to get
my own plates. Still, it was a win in my book.
I can't imagine making a purchase of many thousands of dollars
without a little research and an investment of time. A spot
purchase of $30 for a subscription to Fool is ok, but many a
fool (not the good kind) has fallen victim to car dearlships
because they didn't think it through.
***************************************************************
By Jeff Breitner - Sponsored By Simple Joe, Inc. a marketing
company that sells simple software under the brand name of
Simple Joe. One of Simple Joe's best selling products is
Simple
Joe's Money Tools - a collection of 14 personal finance and
investment calculators. This article may be freely
distributed so long as the copyright, author's information and
an active link (where possible) are included.
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